Terms of Service

These Terms of Service ("Terms") are an agreement between Klaris AI Inc., doing business as Klaris Labs ("Klaris," "we," "us," or "our") and the organization that subscribes to the Klaris platform ("Customer" or "you"). The person who accepts these Terms on the Customer's behalf confirms they have the authority to do so.

You accept these Terms when you tick the "I agree to the Terms of Service" box at checkout or when you first use the Klaris platform, whichever comes first. If you do not agree, please do not subscribe to or use the platform.

1. What we provide

Klaris is a platform for AI analytics and workflow automation through AI agents, available at app.klarislabs.com (the "Platform"). Your subscription gives your authorized users access to the Platform for your internal business use during the subscription term.

We may improve, change or add features over time. We will not remove a core feature you rely on without telling you first.

2. Your account

You are responsible for:

• keeping your users' sign-in details private,
• everything that happens under your account, and
• making sure your users follow these Terms.

Tell us right away if you think someone has gained access to your account without permission.

3. Subscription, billing and payment

Price. Your subscription price is the amount shown at checkout. It is billed monthly in US dollars.

Automatic renewal. Your subscription renews automatically each month, and we charge the payment method on file at the start of each billing period, until you cancel.

Payment processing. Payments are processed by Stripe. We do not store your full card or bank details.

Taxes. Prices do not include taxes. You are responsible for any sales, use or similar taxes that apply, other than taxes on our income.

Failed payments. If a payment fails, we will try again and let you know. If it still has not gone through after 14 days, we may pause your access until the balance is paid.

4. Price changes

We may change the subscription price. If we do, we will email your account contact at least 30 days before the new price takes effect. The new price applies from your first billing period after that notice ends. If you do not want to continue at the new price, you can cancel before it takes effect and you will not be charged the new amount.

5. Cancellation and refunds

Cancelling. You can cancel at any time by emailing billing@klarislabs.com. Cancellation takes effect at the end of the current billing period. You keep access until then, and you will not be charged again.

Refunds. Fees already paid are not refundable, including for partial months, except where the law requires a refund or where we end your subscription without cause (see section 11).

6. Your data

You own your data. The data you or your users submit or connect to the Platform ("Customer Data") belongs to you.

How we use it. We use Customer Data only to provide, support, secure and improve the Platform for you. We do not sell Customer Data, and we do not use it to train AI models.

Protecting it. We protect Customer Data with reasonable technical and organizational safeguards, as described on our Trust & Security page. Our Privacy Policy explains how we handle personal information.

Your responsibility. You confirm that you have the rights and any consents needed to share Customer Data with us, including any data about your own clients.

After cancellation. For 30 days after your subscription ends, you can ask us for an export of your Customer Data. After that, we delete it from the Platform within a reasonable time, unless the law requires us to keep it.

7. Acceptable use

You agree not to, and not to let anyone else:

• use the Platform for anything unlawful, or in a way that breaks privacy, marketing or other applicable laws,
• try to get around security or access limits, or access another customer's data,
• copy, resell, or reverse engineer the Platform, or use it to build a competing product,
• upload malicious code, or overload or disrupt the Platform.

We may pause access if your use puts the Platform, other customers or the public at risk. We will tell you why and work with you to restore access.

8. Our property

We own the Platform, including its software, design and any improvements we make. Apart from the right to use the Platform under these Terms, no rights pass to you. If you send us suggestions or feedback, we may use them freely without owing you anything.

9. Confidentiality

Each of us may share non-public business information with the other. Each of us will keep the other's confidential information private, use it only to carry out these Terms, and protect it with at least reasonable care. This does not cover information that is already public, that the receiving party already had, or that the law requires it to disclose.

10. Warranties and disclaimers

We will provide the Platform with reasonable skill and care.

Klaris analyses, flags, forecasts and the work done by its AI agents are aids to your business. They are based on the data you provide, and they are not legal, financial or compliance advice. You remain responsible for decisions you make based on them.

Except as stated in these Terms, the Platform is provided "as is" and "as available." To the extent the law allows, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise the Platform will be uninterrupted or error free.

11. Ending the agreement

By you. You can end these Terms by cancelling your subscription (see section 5).

By us. We may end these Terms:

• with 30 days' notice for any reason, in which case we will refund any fees you paid for the time after your access ends, or
• right away if you seriously break these Terms (for example, sections 7 or 9) and do not fix it within 10 days of our notice, or if payment stays unpaid after the 14 days in section 3.

Sections 6 (After cancellation), 8, 9, 10, 12, 13 and 15 continue after these Terms end.

12. Limitation of liability

To the extent the law allows:

• neither of us is liable to the other for lost profits, lost revenue, or indirect, incidental, special or consequential damages, and
• each party's total liability under these Terms is limited to the fees you paid to Klaris in the 12 months before the event that led to the claim.

These limits do not apply to your payment obligations, to either party's breach of section 9, or to liability that cannot be limited by law.

13. Indemnity

You will defend us against, and pay any losses from, third-party claims arising from Customer Data you submit without the necessary rights, or from your use of the Platform in breach of section 7.

We will defend you against, and pay any losses from, third-party claims that the Platform, used as permitted, infringes their intellectual property rights.

14. Changes to these Terms

We may update these Terms. If a change materially affects you, we will email your account contact at least 30 days before it takes effect. If you keep using the Platform after that, the updated Terms apply. If you do not agree, you can cancel before the change takes effect.

15. General

Governing law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. Any dispute will be heard in the state or federal courts located in Delaware.

Entire agreement. These Terms, together with any order or checkout details, are the whole agreement between us about the Platform. If we sign a separate written agreement with you, that agreement takes priority where it conflicts with these Terms.

Assignment. Neither of us may transfer these Terms without the other's written consent, except as part of a merger, acquisition or sale of all or most of the business.

Events outside our control. Neither of us is responsible for delays caused by events beyond reasonable control, such as outages at internet or hosting providers, natural disasters or government action. This does not excuse payment obligations.

Notices. We send notices to the email address on your account. You can send notices to us at billing@klarislabs.com.

Other terms. If any part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up.

16. Text messaging (SMS)

Klaris AI Inc., doing business as Klaris Labs, sends text messages on behalf of insurance agencies to people who contacted the agency or asked to be called back, for example to follow up on a missed call and arrange a callback time. You agree to receive these messages when you give your mobile number to the agency and ask to be contacted.

Message frequency varies, usually a few messages per enquiry. Message and data rates may apply.

Reply STOP at any time to stop receiving messages, or HELP for help. You can also contact us at support@klarislabs.com.

Carriers are not liable for delayed or undelivered messages.

17. Contact us

Questions about these Terms? Email us at billing@klarislabs.com.