Terms and Conditions

Terms of Service

Last updated: April 2, 2026
Company: Klaris Labs (“Klaris,” “we,” “us,” or “our”)

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, APIs, documentation, and related services offered by Klaris (collectively, the “Services”). By accessing or using the Services, or by creating an account or clicking to accept these Terms, you agree to be bound by these Terms.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

1. Eligibility

You must be able to form a binding contract in your jurisdiction. If you are under the age of majority where you live, you may not use the Services unless your parent or legal guardian agrees to these Terms on your behalf.

2. Accounts and access

You may need to register for an account. You agree to provide accurate information and to keep it current. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.

We may suspend or terminate access if we reasonably believe these Terms have been violated or if necessary to protect the Services, users, or third parties.

3. The Services

3.1 Description. The Services may include hosted software, APIs, dashboards, connectors, observability features, and related tools that help applications query data and interact with large language models and other AI systems through Klaris’s platform, as described in applicable ordering documents, product documentation, or your subscription plan.

3.2 Changes. We may modify, add, or discontinue features of the Services. Where required by law or material to your paid subscription, we will provide reasonable notice. Continued use after changes become effective constitutes acceptance unless we state otherwise.

3.3 Beta and preview features. We may offer beta or preview features. They may be unstable or change without notice and are provided “as is,” without warranty of any kind.

4. Acceptable use

You agree not to:

• Violate applicable law or third-party rights.

• Attempt to gain unauthorized access to the Services, other accounts, or systems or networks.

• Interfere with or disrupt the Services (including by introducing malware, excessive load, or abusive traffic).

• Reverse engineer, decompile, or attempt to extract source code or models from the Services except where applicable law prohibits such restriction.

• Use the Services to build or improve a competing product or service in violation of these Terms or applicable agreements.

• Use the Services to generate or disseminate unlawful, fraudulent, defamatory, harassing, hateful, or sexually exploitative content, or content that infringes intellectual property or privacy rights.

• Use the Services in high-risk scenarios where failure could lead to death, serious injury, or environmental harm (e.g., critical infrastructure, weapons, or autonomous vehicles) without our prior written consent and appropriate safeguards.

We may investigate misuse and cooperate with law enforcement as permitted by law.

5. Your data and content

5.1 Your content. You retain ownership of data, prompts, queries, configurations, and other materials you submit to the Services (“Customer Content”), subject to the rights you grant us below.

5.2 License to operate the Services. You grant Klaris a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services and as described in our Privacy Policy and any data processing agreement between us.

5.3 Aggregated and de-identified data. We may create and use aggregated or de-identified data that does not identify you or any individual, for analytics, benchmarking, and product improvement, unless we agree otherwise in writing.

5.4 Security. We implement reasonable technical and organizational measures designed to protect Customer Content. No method of transmission or storage is completely secure.

6. AI and outputs

6.1 Nature of AI. Parts of the Services may use artificial intelligence or machine learning. Outputs may be incorrect, incomplete, or inappropriate. You are responsible for evaluating outputs before relying on them, especially for decisions with legal, financial, medical, or safety implications.

6.2 No professional advice. The Services do not provide legal, medical, financial, or other professional advice. Outputs are not a substitute for qualified professionals.

6.3 Third-party models and providers. The Services may route requests to third-party AI or data providers. Their terms and policies may apply in addition to these Terms where disclosed in our documentation.

7. Intellectual property

7.1 Klaris IP. The Services, including software, documentation, trademarks, and branding, are owned by Klaris or its licensors. Except for the limited rights expressly granted in these Terms, no rights are granted to you.

7.2 Feedback. If you provide suggestions or feedback about the Services, you grant Klaris a perpetual, irrevocable, worldwide, royalty-free license to use them without obligation to you.

8. Fees and payment

If you purchase paid Services, fees, billing cycles, and payment methods are as stated at checkout, in an order form, or in your account. Unless otherwise stated, fees are non-refundable except as required by law. We may suspend paid Services for non-payment. Taxes are your responsibility where applicable.

9. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and use it only for the purpose of these Terms. Exceptions include information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party.

10. Term and termination

These Terms apply from your first use of the Services until terminated. You may stop using the Services at any time. We may suspend or terminate access for breach, risk to the Services, or as required by law. Provisions that by their nature should survive (including Sections 5–7, 9, 11–16) will survive termination.

Upon termination, we may delete Customer Content according to our retention practices and any data processing agreement. Export your data before termination where the product allows.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLARIS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KLARIS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER KLARIS NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLARIS’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO KLARIS FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100), IF YOU HAVE NOT PAID FEES.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

13. Indemnity

You will defend and indemnify Klaris and its affiliates, officers, directors, employees, and agents against third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from Customer Content, your use of the Services in violation of these Terms, or your violation of law or third-party rights, except to the extent caused by Klaris’s gross negligence or willful misconduct.

14. Export and sanctions

You represent that you are not located in a country subject to comprehensive U.S. embargoes or listed on any U.S. government denied-party list. You will comply with applicable export control and sanctions laws.

15. General

15.1 Entire agreement. These Terms, together with any order form, privacy policy, and data processing agreement, constitute the entire agreement regarding the subject matter.

15.2 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

15.3 Notices. We may send notices to the email associated with your account or through the Services.

15.4 Severability. If a provision is invalid, the remainder remains in effect.

15.5 No waiver. Failure to enforce a provision is not a waiver.

15.6 Force majeure. We are not liable for delays or failures due to events beyond our reasonable control.

16. Contact

Klaris Labs
Email: support@klarislabs.com